Shipping policy
Thank you for shopping with Lunveo! We are committed to delivering your order as quickly and efficiently as possible. Please review the shipping details below:
1. Do you ship to my country?
We ship to almost every country worldwide, so no matter where you are, you can enjoy our unique pieces.
Note: We also offer free shipping site-wide during sale seasons. Stay tuned for exciting offers!
2. How long will it take for my order to arrive?
Order Processing:
All orders are processed and shipped within 1–2 business days after they are received. In the rare case that an item is out of stock, processing time may be extended by 1–3 days. We appreciate your patience and understanding.
Tracking Information:
The total delivery time = processing time + shipping time
(Note: This does not include customs delays, weekends, holidays, or any unforeseen circumstances.)
Once your order has been marked as shipped, we will email you a tracking number within 48 hours. If you don’t see the email, please check your spam or junk folder.
Estimated Delivery Times:
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United States — 5–15 business days
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Canada — 7–15 business days
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Europe — 7–15 business days
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Australia — 7–15 business days
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Asia — 5–12 business days
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Other countries — Up to 20 business days
Important Note: Delivery times may vary depending on customs processing and other factors beyond our control.
3. How can I track my order?
Once your order has been shipped, we will send you an email with tracking information. You can track your package at https://www.17track.net/en. Please allow 1-2 business days for tracking information to become available.
4. What if my package doesn’t arrive?
If you haven’t received your package 60 days after it has been shipped, please contact us at:
After-sale Support: support@lunveo.com